Shipping Policy
At Golden Rovers, we work hard to get your order packed and on its way as quickly as possible. This policy explains how we handle shipping, delivery times, international orders, and shipping-related issues.
Order Processing
Most orders are processed and shipped within 1–3 business days after payment is received.
Some products, including larger or made-to-order items, may require additional processing time. If an item has a longer lead time, the estimated processing time will be noted on the product page.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Once your order has shipped, you will receive an email containing tracking information.
Shipping Times
Shipping times shown at checkout are estimates provided by the shipping carrier and are not guaranteed.
Delivery times may be longer during holidays, severe weather, carrier disruptions, or other circumstances outside of Golden Rovers' control.
The shipping time begins after your order has been processed and shipped, not when the order is placed.
Shipping Delays
Once a package has been handed over to the carrier, delivery is the responsibility of the carrier. Golden Rovers cannot guarantee a specific delivery date.
If your tracking information shows that a package is delayed, please allow the carrier additional time to deliver it. We are happy to help investigate significant delays, but we cannot control carrier delivery schedules.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check around your property and with household members, neighbors, or your local carrier.
If the package still cannot be located, contact us and we will do our best to assist.
Golden Rovers is not responsible for packages that are incorrectly addressed by the customer or stolen after confirmed delivery.
For packages lost in transit, Golden Rovers will work with the shipping carrier to investigate the shipment and, when appropriate, file a claim.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to correct the address before the order ships.
Once an order has shipped, we may not be able to change the delivery address.
If a package is returned to Golden Rovers because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.
International Shipping
Golden Rovers ships internationally to many countries.
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
Golden Rovers has no control over customs processing times or fees charged by the destination country.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
If an international package is refused or abandoned because the recipient does not pay applicable customs charges, Golden Rovers may not be able to provide a refund for the original shipping costs.
Customs Delays
International shipments may be delayed by customs. Customs processing times vary by country and are outside of Golden Rovers' control.
Tracking information may not update while a package is being processed by customs.
Please contact your local customs authority or carrier for information about customs clearance when necessary.
Damaged Packages
Please inspect your package when it arrives.
If your order appears to have been damaged during shipping, please take photographs of:
- The shipping box and packaging
- Any visible damage to the package
- The damaged product
- The shipping label
Contact Golden Rovers as soon as possible so we can help determine the appropriate next steps with the shipping carrier.
Do not discard the packaging until the issue has been resolved, as the carrier may require it for an insurance claim.
Split Shipments
If your order contains multiple products, we may ship items separately depending on product availability, size, or fulfillment location.
You may receive multiple tracking numbers for a single order.
Backordered or Out-of-Stock Items
If an item in your order is temporarily unavailable, we may contact you regarding the expected lead time or available options.
If an order contains multiple items and one item is delayed, Golden Rovers may ship the available items separately when practical.
Shipping Rates
Shipping costs are calculated at checkout based on the destination, package size, weight, and shipping service selected.
Questions or Shipping Issues
If you have a question about your order or experience a shipping problem, please contact Golden Rovers and include your order number whenever possible.
We will do our best to help resolve the issue as quickly as possible.
